Japanese ceramic bowl from the Kyoto collection

Delivery price list

Delivery

Due to the fact that our furniture is a large size products, they are usually transported on pallets. Palette shipments are a guarantee of security and optimal price. The furniture is usually transported with cars equipped with elevators. The driver transports furniture in a wheelchair to the door of the house or staircase door in the block. 

In the case of large business orders, we organize individual transport, fully adapted to the client's needs.

The shipping cost includes transport transport and insurance. 

Delivery date 

The estimated delivery time is given on the website of each product. Deliveries carried out by Kurier (DHL, DPD, FEDEX, UPS) can last up to 48 hours. This time may vary depending on the country you choose.

Is it possible to pay on delivery?

Unfortunately, but currently we do not have the option of payment on delivery. It is possible to use the installment program and Paypo.

What are the payment methods?

Payments can be made in our store by many methods:

• cash in a stationary store
• Payment by electronic transfer
• Tap
• payment/credit card
• PayPal
• installment payment
• Traditional transfer (please contact the Customer Service Office)
• Paypo

The link to the payment does not work - what to do? Do I have to place the order again?

If you placed an order and want to pay online, but after clicking on the payment link something went wrong, the order is still active and you can still pay them. Please contact the Customer Service Office.

Is it possible to pay by traditional transfer?

Yes, we have the option of traditional transfer. Please contact the Customer Service Office (email: hello@eyeon.design, phone: +48 662 278 800)

Is there an installment payment option?

Yes, we have this option, it is available when finalizing the order. Please select Payments by Przelewy24 and then select the installment payment.

Can I make a partial payment instead of paying the whole amount?

Yes, it is possible to pay partial for orders over PLN 7,000. In order to determine the details, please contact us by phone at +48 694 361 565 or email to the address hello@eyeon.design.

Do you issue VAT invoices for orders?

Yes, please provide data for the invoice when you have an order in the Comment field or sending data to the invoice to hello@eyeon.design

Where can I check your opinions about the Eye On Design store?

We are a member of the Trusted Shops program, which guarantees Purchasing protection up to PLN 10,000, regardless of the payment method. You can find sample opinions about our store on the website of this portal. 

Where can you see the furniture?

We invite you to our showroom in Warsaw at Trakt Brzeski 92.

Which products are refundable?

All products that are not made to order and are personalized. Returned products must be unused and undamaged.

What is the Eye On Design loyalty program?

By joining the loyalty program, customers will receive 1 point for each zloty spent. The collected points can be exchanged for discount coupons for subsequent orders. Discount coupons may not exceed 10% of the next order.

Example:

The 1000 points accumulated can be exchanged for a discount voucher PLN 100 for subsequent purchases worth at least PLN 1,000. 

What can you get points in the loyalty program for?

Points in our loyalty program can be obtained for: shopping in our store, account registration, liking and observing the Eye on Design account in social media. You can also get points in the form of a birthday gift.

Is it possible to delay shipping?

Please contact the Customer Service Office to verify this possibility.

How will the goods be sent?

Shipping the goods will depend on its size, usually the logistics partner is DPD, DHL, Fedex, Ambro Express or taken care of.

Before the planned delivery, we will send an email to your with a number to track the parcel.

What are the delivery costs?

In the case of orders over PLN 1,000, delivery is free, below this amount the cost of delivery depends on the size and weight of the product.

Is it possible to place an order?

In the case of large -size orders, we have the option of delivery. Shipping with a contribution is paid for an additional 199 PLN.

Do you have furniture assembly option?

Unfortunately, we don't have such an option at present. However, the installation of most furniture is quite simple, each piece of furniture is equipped with assembly instructions.

In case of any difficulties we are at your disposal.

Are product configurations possible that there are no on the website?

Please contact us by phone at +48 694 361 565 or email to the address hello@eyeon.design, We will try to help you individually.

Where can I find information about the delivery time?

Information on the date of the contract is found in the product card, under the description.

Will my order be well secured during transport?

Appropriate security is a guarantee of receiving the highest quality goods for the greatest possible customer satisfaction, which is why we pay close attention to the detailed security of your orders.

I would like to ask some additional questions before placing the order, how can I contact customer service?

Please send all queries to the email address hello@eyeon.design or to the phone number +48 662 278 800. We also invite you to our showroom in Warsaw.

I would like to see what the material looks like, how can I order a sampler?

Samples can be ordered here at PLN 139 (shipping cost: PLN 40, deposit PLN 99). When the sampler is returned, a deposit is returned (PLN 99), in addition, when buying a furniture (and simultaneously returning the sampler, we return the shipping cost PLN 40). In the commentary on the order, please enter which product we should choose the sampler.

Sampers for selected models are also found in the Eye On Design showroom in Warsaw

Do I have to have an Eye on Design account to place an order?

This is not required, but we encourage you to create an account to be able to use special offers, loyalty program and faster service of your orders.

Who bears the cost of the parcel in the event of a return?

The cost is borne by the buyer.

Are the products covered by the warranty? 

Yes, each product is covered by the warranty.

What is the permissible limit of dimensional tolerance for upholstered furniture?

The permissible tolerance limit for upholstered furniture is ± 4 cm. These differences result from the properties of materials used in production and the specifics of the upholstery process.

What should you do when the product got damaged to me?

To make a complaint, follow the following steps:

1. Refund/complaint form

Please supplement the form here:

https://pl.eyeon.design/policies/refund-policy

Our complaint department will consider your complaints and will return to you with the answer.

What is the company's policy about returns?

Each of our customers (both individual and business) can return the purchased (undamaged and unused) goods on time 14 calendar days from the day he came into possession of the purchased item (delivery of the order).

To maintain the deadline for withdrawing from the contract, it is enough to send information on the exercise of the right to withdraw from the contract before the deadline to withdraw from the contract. Then, after receiving the refund confirmation, within 14 calendar days, the unused and undamaged goods to the address indicated by us should be delivered at your own expense.

In the event of withdrawal from the contract, we refund all of the received payments, excluding the shipping cost, no later than 14 days from the day we received the goods and found no signs of damage and use.

We will make a refund using the same payment methods that were used in the original transaction, unless you have clearly agreed to another solution.

Returns do not include personalized products to order.

Join the package with a statement and returned product/products all accessories received with him/them and receipt or texture.

HKLIVING this The Dutch brand founded by Emiel Hetsen and Sander Klaver. The company creates unique furniture, lamps, textiles, kitchen accessories and decorations. The brand is characterized by minimalist forms and Natural materials. The timeless aesthetics of HKLIVING products makes them work in both private and commercial interiors.

Created with the highest care for quality and unique, Scandinavian design furniture and lighting have been extremely popular for years. Interestingly, many products are created, among others, from recycled teat, or mango i Is manually detected, what gives them unique character. Textiles from HKLIVING are also characteristic, made of secondary materials (including sailing canvas or truck tarpaulins).