Returns

1. Every one of our Clients (both individual and business) can return purchased (undamaged and unused) goods within 14 days from the day they took possession of the purchased item (delivery of the order).

2.1. To keep the deadline for withdrawing from the contract, it is sufficient to send information regarding the exercise of the right to withdraw from the contract before the withdrawal deadline expires. Then, after receiving confirmation of the return registration, you must deliver the unused and undamaged goods to the address we specify at your own cost within 14 days.

2.2. The estimated cost of return for non-standard/bulky products may range from 1,000 PLN to 3,000 PLN depending on the carrier chosen by the Buyer.

2.3. The Buyer is responsible for organizing the return on their own. The Buyer is liable for the reduction in value of the item resulting from using it in a manner other than what was necessary to ascertain the nature, characteristics, and functioning of the item.

2.4. Please include all accessories received with the product/products, as well as the receipt or invoice, in the package with the statement and the returned product/products.

3.1. If the goods being returned by the Buyer belong to the category of furniture, we recommend using the services of a professional company specializing in the transport of such goods, e.g., Ambro Express, DHL, DPD.

You may use the services of another transport company that offers the possibility of ensuring safe shipment with specified parameters.

3.2. If the returned goods are prone to damage (e.g., products with glass or delicate elements), we recommend purchasing an option (e.g., 'fragile') and informing the courier to properly label the shipment.

3.3. If the Buyer returns the goods, they are responsible for proper packaging (preferably in the original packaging, along with all original materials securing the goods against damage). The Buyer is liable for new damages (not subject to complaint) that occur during the return transport, resulting from improper packaging of the goods.

4.1. In the event of withdrawal from the contract, we will refund all received payments excluding shipping costs, no later than 14 days from the day we received the goods and confirmed the absence of signs of damage and use. We will process the refund using the same payment methods that were used in the original transaction, unless you have expressly agreed to another solution. This right is granted only to consumers.

5.1. The right to withdraw from a contract concluded outside the business premises or at a distance does not apply to consumers in relation to contracts involving non-prefabricated goods.

Returns do not include personalized custom products, meaning those whose individual customization for the customer may limit or exclude their sale by the Seller, thereby exposing them to potential unjustified costs. Personalized products are understood as non-prefabricated goods produced according to the consumer's specifications or serving to meet their individualized needs. In special situations, such goods may only be accepted by the Seller after prior agreement with the Seller.